7 edition of Dealing with difficult people in the library found in the catalog.
Includes bibliographical references (p. 187) and index.
|Statement||Mark R. Willis.|
|LC Classifications||Z711 .W64 1999|
|The Physical Object|
|Pagination||ix, 195 p. ;|
|Number of Pages||195|
|LC Control Number||99020426|
“The difficult people we encounter can be our greatest teachers.” ― Eileen Anglin. There are challenges in dealing with people who bring toxicity to the interaction. One challenge is managing the impact it has on us – the other challenge is how to respond effectively – in essence – in ways that continue to allow us to get the job. Index accepting responsibility aggressive behaviour, avoiding –31, ambitious people 33–4 angry people, 11, 14 dealing with 99– assertiveness techniques –30, –41, –5 avoiding aggressive behaviour –31, friendships - Selection from Dealing with Difficult People for Rookies [Book].
Dealing With Difficult People How to Deal With Nasty Customers, Demanding Bosses and Annoying Co-workers (Book): Cava, Roberta: Firefly Books Ltd Proven strategies for handling stressful situations calmly and professionally. Difficult people are the ones who: Make us lose our cool Force us to do things we don't want to do Prevent us from doing what we want or need to do Use coercion or. The NOOK Book (eBook) of the Dealing With Difficult People by Rhonda Scharf at Barnes & Noble. FREE Shipping on $35 or more! Due to COVID, orders may be : Rhonda Scharf.
Dealing with Difficult People 6 Powerful Strategies guaranteed to improve how to get the most out of this book The journey of dealing with your difficult people isn’t going to be an easy one. That’s not some glib statement. I’m speaking fromFile Size: 1MB. Synopsis "Dealing with Difficult People" looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is 5/5(3).
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Willis, community relations manager in the Dayton and Montgomery County Public Library, offers concrete solutions to handling the myriad number of problems connected with difficult people.
The first and most important issue in dealing with a problem patron is to gain control, and the author gives helpful ideas on just how to do that.5/5(2). Dealing with Difficult People in the Library book. Read 15 reviews from the world's largest community for readers.
This text offers practical strategies /5(15). Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff.
It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior s: 1. out of 5 stars Dealing With Difficult People. Reviewed in the United States on November 7, This is a great book. I bought this book to deal with other people; I was in for a surprise with all of my own self-analysis.
I am sure that I am a better person after learning so many new positive behavior tools for myself AND how to deal with /5(5). "Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.".
During 15+ years of design and product management practice, of dealing with many different clients, on several occasions I was motivated to explore this topic on Amazon. I read quite a few of the titles, and while most contained parts that resonat. The Best Way to Deal With Difficult People is With A Walk In The Park.
Dealing with difficult people is awesome, the examples in this book are very useful for everyone. February 1, Great book. A very simple system to help deal with ANY people.
I read the book in a night and learned the system. By the next day I was getting my kids to do /5(81). Open Library is an open, editable library catalog, building towards a web page for every book ever published. Dealing with Difficult People by Roberta Cava; 8 editions; First published in ; Subjects: Psychological aspects of Work, Aspectos psicológicos, Interpersonal conflict, Work, Comunicación interpersonal, Interpersonal communication.
A quick read on strategies for dealing with and understanding the intent and motivations of difficult people. I think there are some helpful tips in this book and a pretty spot on assessment of the types of difficult people you may run into. However, I think the book would've benefited from a few case studies and specific examples/5.
dealing with difficult people in the library Download dealing with difficult people in the library or read online books in PDF, EPUB, Tuebl, and Mobi Format. Click Download or Read Online button to get dealing with difficult people in the library book now.
This site is like a library, Use search box in the widget to get ebook that you want. Get this from a library. Dealing with difficult people in the library. [Mark R Willis;] -- Libraries are busier than ever before, and unfortunately that makes it more likely that library staff will find themselves in uncomfortable and even risky situations.
Communication skills are at the. Dealing With Difficult People Fast, Effective Strategies for Handling Problem People (Book): Lilley, Roy C.: Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work.
With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it.
Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. This book is all about dealing with difficult people.
Get it. Not difficult situations or difficult issues. It’s the people we are focusing on. Certainly difficult people will give you a bad time, horrible situations and awkward issues to overcome.
However, at the centre of it all are the people. By understanding people. Praise and Reviews "It is the essential guide to coping with people problems.
Packed with hints, tips and warning of potential hazards." OS Magazine `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general` CAMBRIDGE EVENING NEWS, December Difficult.
Critique: Thoroughly 'reader friendly' in tone, content and commentary, "Dealing With Difficult People" is an invaluable read from beginning to end and should be considered an essential, core addition to community, corporate, college, and university library Business Management collections in general, and Workplace Management supplemental.
Dealing with difficult people, 2d ed. Lilley, Roy C. Kogan Page pages $ Creating success HF Lilley, a writer, broadcaster, and commentator on health and social issues, offers a guide to dealing with difficult people in the workplace.
Open Library is an open, editable library catalog, building towards a web page for every book ever published. Dealing With Difficult People by Ben Bissell; 1 edition; First published in Dealing With Difficult People | Open Library.
Dealing with Difficult People & Conflict Thursday, Febru AM – Registration – Workshop Joe Constance, Facilitator e-mail: [email protected] e Size: KB. If you are ready to handle the annoying and troublesome people in your life then Dealing with Difficult People is for you.
You cannot afford to ignore them any longer. They cost you too much time, energy and money. Learn the 21 ‘tried and true’ tools which makes you an expert on Dealing With Difficult People. Experience the fearlessness. Library staff can handle difficult patrons, resolve issues or problems quickly and efficiently and retain customer loyalty throughout.
Join presenters Paul Signorelli, writer, trainer, and consultant with a strong focus on workplace learning and performance, and Maurice Coleman, Technical Trainer at Harford County Public Library, for this one hour webinar providing expert resources for working.Dealing With Difficult People (Book): Lilley, Roy C.: Book NewsLilley, a writer, broadcaster, and commentator on health and social issues, offers a guide to dealing with difficult people in the workplace.
He describes seven difficult types; a brief guide to conflict and how to handle it; and dealing with bosses, colleagues, staff, egoists, aggressive or lazy people, bullies, perfectionists.The tricks that experts and top professionals use to overcome difficult people.
Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult People Includes how to: • Understand the different types of troublemakers • Stay calm and firm when other people can’t.